Save your receipt! You cannot get a refund without it. Please return your textbooks as soon as you know you will not need them. Another student may desperately need your books! Textbooks in saleable condition may be refunded with receipt within seven (7) calendar days from the start of classes or within two (2) days of purchase thereafter, including summer terms. Textbooks purchased after the 8th week of classes or during exam week are not eligible for return and may be sold back under the book buyback policy.
Computers and Software
Opened software and hardware packages are not returnable. Unopened software and hardware can be returned within ten (10) calendar days of purchase with original receipt. Defective software and hardware is returnable within five (5) calendar days of purchase; the original receipt is required. Software will be exchanged for the same product only. Defective hardware products will be replaced or repaired in accordance with the manufacturer's warranty. Read your product warranty.
Original receipt is required for all returns. General reading books in new, saleable condition may be refunded or exchanged within thirty (30) calendar days of purchase.
Apparel & Gifts
Original receipt is required for all returns. Apparel and gift items in saleable condition may be refunded or exchanged within thirty (30) calendar days of purchase. All sales are final on clearance apparel and gift items.
Original receipt is required for all returns. All other general merchandise items in saleable condition may be refunded or exchanged within thirty (30) calendar days of purchase.
Returned checks may be subject to a $25 processing fee or the maximum allowed by law. Checks are processed with FEDChex, and may be electronically debited from your account. refunds on check purchases may be subject to a seven (7) business day wait period. Please make checks payable to Rensselaer Collegiate Store.